88wine Casino – Privacy Policy

01 Introduction

This Privacy Policy applies to all personal data collected, processed, and stored by 88wine Casino (hereinafter referred to as "88wine," "we," "us," or "our") in connection with your use of the 88wine website, mobile platform, games, and related services (collectively, the "Platform"). This Policy is intended to inform you, the user (hereinafter referred to as "you" or "your"), of your rights and our obligations with respect to your personal data.

88wine is committed to complying with applicable data protection laws and regulations in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By accessing or using the 88wine platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Data We Collect

88wine collects personal data that is necessary for the operation of the platform, the provision of gaming services, and compliance with applicable legal and regulatory obligations. The categories of personal data we collect include, but are not limited to, the following:

Registration and Identity Data:

• Full legal name as it appears on a government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Nationality and country of residence.
• Email address and mobile phone number.
• Username and encrypted password.

Verification and KYC Data:

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID).
• Proof of address documents (e.g., utility bills, bank statements).
• Proof of payment method ownership where required.
• Selfie or facial verification images where required for identity confirmation.

Financial and Transaction Data:

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), dates, and payment method references.
• GCash, PayMaya, BPI, BDO, Metrobank, or other payment method identifiers (partial account numbers only; full credentials are never stored by 88wine).
• Bonus and promotional activity records.

Gaming Activity Data:

• Game session logs, including games played, wagers placed, outcomes, and session durations.
• Responsible gaming tool usage, including deposit limits, session reminders, and self-exclusion records.

Technical and Device Data:

• IP address and approximate geolocation data.
• Device type, operating system, and browser information.
• Cookie identifiers and session tokens.
• Platform access logs and timestamps.

Communications Data:

• Records of your communications with 88wine customer support, including chat transcripts and email correspondence.
• Survey responses and feedback submissions.

The following table summarises the main categories of data collected and their primary purposes:

03 How We Use Your Data

88wine uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 88wine account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to the games, features, and services available on the 88wine platform, including processing deposits and withdrawals in Philippine Peso.
• Age and Identity Verification: To verify that you meet the 21+ age requirement and to confirm your identity as part of our Know Your Customer (KYC) obligations.
• Payment Processing: To process your financial transactions, including deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels, and to process withdrawal requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the platform.
• Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, data protection laws, and requirements imposed by relevant gaming regulatory authorities.
• Responsible Gaming: To monitor gaming activity and provide responsible gaming tools, including deposit limits, session reminders, cooling-off periods, and self-exclusion, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 customer support channels.
• Marketing and Promotions: To send you information about 88wine promotions, bonuses, and offers where you have provided your consent to receive such communications. You may withdraw your consent at any time by contacting 88wine support.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 88wine platform.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

04 Legal Basis for Processing

88wine processes your personal data on the following legal bases, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection legislation:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 88wine, including account registration, service delivery, and payment processing.
• Legal Obligation: Processing is necessary for compliance with applicable legal and regulatory obligations, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 88wine, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent, such as for marketing communications, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing and Disclosure

88wine does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: We share necessary financial data with payment processors and financial institutions (including GCash, PayMaya, BPI, BDO, and Metrobank) to facilitate deposits and withdrawals.
• Identity Verification Providers: We may share identity documents and related data with third-party KYC and identity verification service providers to fulfil our regulatory obligations.
• Game Software Providers: Game providers may receive session and gameplay data necessary for the delivery of their games on the 88wine platform.
• Regulatory Authorities: We may be required to disclose personal data to relevant gaming regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where required by law or regulation.
• Professional Advisers: We may share data with legal, financial, or other professional advisers where necessary for the conduct of our business.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 88wine's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

06 Cookies & Tracking Technologies

88wine uses cookies and similar tracking technologies to enhance your experience on the platform, ensure platform security, and analyse usage patterns. Cookies are small text files stored on your device when you visit the 88wine platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the 88wine platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience on 88wine.
• Analytics Cookies: These cookies collect anonymised information about how you use the 88wine platform, including pages visited, time spent, and features used. This data helps us improve the platform's performance and user experience.
• Security Cookies: These cookies assist in fraud detection and prevention by identifying unusual access patterns or suspicious activity on your 88wine account.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 88wine platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate correctly.

07 Data Retention

88wine retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory requirements.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• Gaming Activity Data: Retained for a minimum of three (3) years from the date of each gaming session, for the purposes of dispute resolution and regulatory compliance.
• Communications Data: Customer support records are retained for a minimum of two (2) years from the date of the last communication.
• Technical and Device Data: Log data and technical records are retained for up to twelve (12) months, unless a longer retention period is required for security or legal purposes.

Upon expiry of the applicable retention period, 88wine will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes.

08 Data Security

88wine implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Access controls and role-based permissions limiting access to personal data to authorised personnel only.
• Regular security assessments, vulnerability testing, and penetration testing of the 88wine platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of the platform for suspicious activity and potential security incidents.
• Staff training on data protection obligations and information security best practices.

While 88wine takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 88wine will notify you and the relevant authorities in accordance with applicable data protection laws.

09 Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection legislation, you have the following rights with respect to your personal data held by 88wine:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 88wine, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 88wine holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that 88wine correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated.

To exercise any of the above rights, please contact the 88wine Data Privacy team using the contact details provided in Section 13 of this Policy. 88wine will respond to all valid requests within thirty (30) days of receipt, in accordance with applicable data protection laws.

10 Children's Privacy

The 88wine platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gaming and online gambling. 88wine does not knowingly collect personal data from individuals under the age of 21.

If 88wine becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 88wine platform, please contact our support team immediately so that we can investigate and take appropriate action.

11 Third-Party Links

The 88wine platform may contain references to third-party services, such as payment providers and game software suppliers, whose privacy practices are governed by their own privacy policies. 88wine is not responsible for the privacy practices or content of any third-party services accessed in connection with the use of the platform.

We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your 88wine account, including your chosen payment method provider such as GCash, PayMaya, BPI, BDO, or Metrobank.

12 Policy Updates

88wine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features and services available on the platform. Any changes will be effective immediately upon publication of the revised Privacy Policy on the 88wine platform.

We will notify registered players of any material changes to this Privacy Policy via email or through a prominent notice on the platform. Your continued use of the 88wine platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the platform and may request the closure of your account.

We recommend that you review this Privacy Policy periodically to stay informed of how 88wine is protecting your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 88wine handles your personal data, please contact our Data Privacy team. We are available 24/7 to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.